Refund Policy

Last updated: 14.01.2026

Thank you for choosing Donbass LLC. We are committed to providing you with a high-quality, self-hosted n8n experience. However, if you are not entirely satisfied with your purchase, we are here to help.

1. 14-Day Money-Back Guarantee We offer a full refund within 14 calendar days of your initial purchase. If you are not satisfied with the performance of your instance or our service for any reason, you may request a refund anytime within this 14-day window.

2. Eligibility for Refunds To be eligible for a return and refund:

  • Your request must be submitted within 14 days of the original purchase date.

  • You must provide proof of purchase (Order ID or the email address used for registration).

  • Note: This policy applies to your first purchase only. Subsequent renewals or additional instance purchases are generally non-refundable unless there is a proven technical failure on our end.

3. Non-Refundable Items The following are not eligible for refunds:

  • Requests made after the 14-day period has expired.

  • Accounts suspended due to a violation of our Terms of Service (e.g., illegal activities, abuse of server resources).

  • Partial months/years of service (e.g., if you cancel in the middle of a billing cycle after the 14-day window).

4. How to Request a Refund The fastest way to manage your subscription and initiate a refund is through our self-service Billing Portal.

  • Step 1: Visit our Customer Portal.

  • Step 2: Log in using the email address associated with your purchase to cancel your subscription or request a refund.

If you are unable to process your request via the portal, please contact our support team at [email protected] with the subject line "Refund Request", including your Order ID.

5. Processing Your Refund Once your request is received and inspected:

  • We will notify you of the approval or rejection of your refund within 24–48 hours.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within 5–10 business days, depending on your bank's processing times.

  • Your service access will be terminated immediately upon refund approval.

6. Contact Us If you have any questions about our Refund Policy, please contact us: